Finally received the letter of no interest this morning. No engineer's report yet! Chased it up with my insurer yet again.

This is starting to really piss me off.

Brief Timeline

• 24th August - Crashed my car.
• 8th September - Car written off. Finally heard from the engineer himself!
• 9th September - Ripped out audio system from old car.
• 16th September - Bought new car.
• 18th September - Sent out retention application to the DVLA.
• 22nd September - Heard from DVLA, was told I need letter of no interest and engineer's report. Requested both from insurance company.
• 28th September - Took ownership of new car.
• 30th September - Chased up both with insurer, they were waiting on engineer's report before sending out letter + report. The engineer doesn't work weekends so they'd have to call him on Monday.
• 2nd October - Called insurance company again. They spoke to engineer and I was told he'd be sending it via email to their office straight away. Letter was put in post.
• 3rd October - Received letter of no interest. Hooray (!) Called insurer again, found out the report had not been sent into the office and the person I'd spoken to on the 2nd was (apparently) dealing with it. Will chase YET AGAIN tomorrow.
• 4th October - Guess what? Yeah... no engineer's report! They're going to chase him for it again. 12 days now I've been waiting for that report. Fucking useless the lot of them.
• 5th October - Praise the Lord! Someone called me and told me they've got the engineer's report!
• 6th October - I now have the engineer's report in my hands. Only took TWO FUCKING WEEKS.
• 8th October - Sent off the retention application again.
• 16th October - Found out from DVLA my car had been moved. Updated them with the new address after finding it out from the insurer.
• November - Received new V5 from DVLA for the MG with "new" registration.
• November - Received retention certificate from the DVLA. The registration number is mine again! I'll be putting it on my new car soon.
• November - Sent off all required documents to insurer. We're getting closer to finalising this whole mess!
• 21st November - Got a call from insurance company letting me know they're sending the cheque.

(I need to confirm the dates on some of the above)