Call Recording Equipment for Businesses

For many businesses – especially the larger ones – trying to deal with a high influx of calls can be something of a challenge and in a number of cases it means that not every phone call is handled as effectively as it should have. More often than not, it is your customers that are left feeling dissatisfied. It is a highly competitive world in which customers have the final say on whether or not they wish to conduct business with you. It is important that your levels of communication are up to scratch so that you can effectively deal with their requests and improve your overall customer service.

Developments in a number of emerging technologies in recent years have accelerated communication with clients. There are plenty of Gizmos and Gadgets available but one of the best creations which has benefited businesses is the introduction of call recording. The ability to record calls has been one of the biggest benefits for businesses as it helps them gauge customer reactions and how to effectively deal with their requests so that you can improve sales and attract new clients off the back of your success.

There are a number of businesses on the market that provide high quality call recording equipment for your business and each of these businesses has systems which can be tailored to meet the needs of your company, large or small.  At the end of the day what you need to look for in call recording equipment is something that specifically meets the needs of your business – and this means looking at your business specifically and focussing on something that meets its needs.

What are some benefits of call recording?

Call recording equipment introduces a number of possibilities that can have a positive impact on your business, with some notable factors including:

  • Sales Training – monitoring phone calls can improve customer satisfaction and quality control significantly, and the same information gathered during the process can be utilized for effective sales training. The information which you gather can then be put to good use as it can help train your employees to effectively handle customers.
  •  Customer Satisfaction – call recording is a useful tool that can help you monitor what a customer has said, so if you have misheard them or are unsure of what they want you can simply use this and in turn improve overall levels of customer satisfaction.
  •  Performance Reviews – managers can then decipher where a problem may have occurred and issue the appropriate measures to deal with it by analysing past recordings.

Do I need call recording?

If you are looking to keep track of your calls or improve your customer service levels then call recording could be just what you need across your business and it can help to ensure consistency across the board. Call recording can also be used to train staff members on appropriate telephone manner, ensuring that you keep your customer service levels at the maximum, and allowing new staff to learn off existing staff members.


Mobile Insurance Booms as Smartphones Fail the Test of Time

An increasing number of insurances companies and stand-alone businesses are capitalising on the underwhelming durability of today’s smartphones. It is extremely common for today’s smartphones to break, become lost or stolen before the end of the assigned provider contract. This has led to a rise in the number of providers of electronic device insurance as a single policy, rather than including it in house contents or valuables. These types of insurance offer specific conditions for dropping the phone, water damage and theft.

Over half of mobile owners are committed to two year contract periods, while many are still locked in for 18 months. However a recent study has indicated that the average mobile phone will only last for around 15 months. This leaves many users short for the remainder of their contract, which can be expensive and extremely frustrating. Despite the breakthroughs in mobile technology, it seems that it is not a priority to make the handsets durable enough for everyday life.

According to the research, 3.3 million people purchase phones that fail to last until the end of their contract. Almost one third of the phones are broken or damaged, often from being dropped accidentally. One in seven of those surveyed had their phone stolen or lost. Water damage and other liquid contamination is another common factor, causing one in six to fail.

Mobile contracts where the user pays a set monthly fee often include a free handset, as it is combined into the overall package price. This is good in the sense it allows you to spread the cost of the latest smartphone over a longer period of time, meaning you won’t need a lump sum to start off with.

However it also means that if your handset doesn’t last the entire length of your contract, you will end up paying for a phone that is either lost, stolen or broken. More than a quarter of users end up replacing their main phone with a cheaper or more basic model to cut costs. Thirteen percent of people get by using an old second-hand phone from friends or relatives, with only twelve percent of contract owners repurchasing the exact same model of phone again.

The lifespan of a phone is even shorter for children and under 16s. Almost one fifth of teens break, lose or have their phone stolen. This means the average handset lasts only eleven months for this age group. In this category, more than four in ten break their phone and a much higher percentage lose their phone or have it stolen then adults.

In over 40 percent of cases, parents are likely to pay the bills and spend more than £100 on a replacement phone for their child.

Nokia recently tweeted a throwback to the nostalgia of their iconic 3310 handsets with the quote ‘“My Nokia phone broke” – Nobody’, an attempt to capture their audience’s sense of humour no doubt. It also referenced their new “switch” campaign to try and tempt customers away from their Apple and Samsung loyalties.  A bold claim, in the light of how many replacements they have had to send out to customers who bought their Nokia Lumia 920 handset which has suffered countless faults and malfunctions.


Modern Technologies Used in Screen Production

Not so long ago on users’ desktops were occupied with huge monitors with cathode-ray tube. Very soon bulky CRT monitors were replaced with first liquid crystal displays, and our pockets were filled with all sorts of gadgets having the screen as a core element. Today an average user faces numerous strange terms and technologies and sometimes it is difficult to understand the difference and find the most appropriate gadget. This article is written for average customers and doesn’t contain numerous terms and deep knowledge of certain emerging technology. The article is aimed to help customers in purchasing monitors, smartphone or tablet.  

Liquid crystals technology

The technology based on liquid crystals is used in the production of LCD (Liquid crystal display), says Supply voltage makes the crystals change their location. If you look closely at the monitor, you will notice that it consists of small dots – pixels. These are the liquid crystals. Each pixel consists of red, green and blue sub-pixel elements. With the help of voltage sub-pixels are arranged in a specific order, and the light goes through them, forming a pixel of a particular color. This is the way LCD work.

TN and TN + Film matrix

TN matrix is the simplest type of matrix. This technology is based on the fact that without voltage sub-pixels let the light, forming a white spot on the screen. When voltage is applied the sub-pixels are arranged in a certain order, forming a pixel of a given color. The main disadvantage of this technology is poor colors viewed on the screen. Another major disadvantage of TN matrix is the small viewing angle. TN + Film matrix uses additional layer and improves the viewing angle, though this characteristic remains far from perfection. Currently TN + Film matrix completely replaced TN matrix.

In fact, TN + Film matrix has certain advantages, such as fast response time and relatively low price. Thus, if you need a cheap monitor for occasional use for working with documents or surfing the internet, the monitors with TN + Film matrix are perfect for these needs.

IPS matrix

The main feature of IPS technology is that sub-pixels are perpendicular to each other. Forming black dots instead of white this technology provides bright and deep colors. When voltage is used pixels change their color. Taking this characteristic into account, the owners of smartphones and tablets with IPS- screens are advised to use dark color schemes and wallpapers on the desktop, thus, the battery will work a little longer. The screen also has better viewing angles, which is very important when choosing a monitor or a smartphone. Besides, modern devices with IPS-screen are quite affordable for an average customer. Therefore, it is better to choose tablets and smartphones with IPS matrix.


Today many companies producing smartphones use AMOLED-displays. Technology used for creating AMOLED matrix is based on active light-emitting diodes that light up and display color when applying voltage. Saturation and contrast of these screens are extraordinary. Colors are displayed so vividly that your eyes may be tired from the enduring usage of the smartphone.

Such bright colors greatly influence the display power consumption. Black color requires less power than displaying a particular color including white color. But in order to display white color smartphone needs to use several times more energy than for the black color. Besides, when displaying static images for a long period of time traces are viewed on the screen, and this also affects the quality of display. Due to a high price, AMOLED-displays are mainly used in the production of smartphones. Monitors based on AMOLED technology are unreasonably expensive.

Hopefully, this article is useful for average users who are about to buy a new gadget and are confused with its characteristics. With the variety of modern technologies every customer has a possibility to choose the gadget matching his/her needs as a user.


Stay On The Cutting Edge: 5 Technologies You Should Know About

From Bell’s telephone to Jobs’ iPhone revolution, from the Model-T to the electric car, there is emerging technology that evolves along a timeline most aptly described as a series of paradigm shifts. In a culture where pocket-sized supercomputers are the norm, many have conjectured at what frontier of technology will be pioneered next. Science is on the cusp of many exciting developments that blur lines between science fiction and postmodern reality, and five of the most exciting are:

1. Augmented Reality Glasses

With a megaton of hype surrounding Google Glass, these hands-free devices are still in the early stages of development by the industry titan. Operated by voice control, the glasses will have smartphone capabilities, but will also feature capabilities like overlaid map routes in real time.

These are some of the most exciting advances we have made and will only continue to be fine tuned into what we will all one day be using.

2. Commercialized Drone Technology

Controversial and germinal, this tech was recently revealed by Amazon CEO Jeffrey Bezos on a 60 Minutes special where he introduced Amazon Air. While Bezos is the first to admit that this service is years from release, he confidently touted these helicopter-type drones and their ability to deliver items on the same day by automated air drop. This technological invention will revolutionize shipping and receiving goods.

3. Smart Watches

Samsung is the front runner for Smart Watches with their Galaxy Gear 2,

capitalizing on the sci-fi parallels this technology evokes. Designed thus far to complement smartphones, the Gear uses a wireless connection dubbed “Smart Relay” to communicate between the two devices, with the goal of creating a more convenient and durable component of smart gadgetry. They have also tailored this idea towards health and fitness with different companies such as fitbit, so work as a pedometer and track the steps you take, then send that information to either your phone or computer,.

4. 3D Printing

Without an encyclopedic volume of scientific jargon on “additive manufacturing” and “injection molding,” the concept is difficult to explain, but chances are you’ve heard of this breakthrough. Open-source 3D printing isn’t household yet, but the firestorm of attention from mainstream media over the printing of plastic firearms has it on everyone’s radar, and the commercial applications are pretty much up for grabs.

5. Home Automation

The smart house isn’t just a Disney channel original movie anymore. Companies have rocketed home security systems into a new era. Motion sensors and video surveillance are accompanied by smart thermostats, small appliance controls, light controls and automatic door locks. We’re not sure what’s better when closing the house down from your tablet: the peace of mind, or how cool you feel.

There’s no question that the world is getting smarter. In the whirlwind of innovation, keep your eyes on these technologies to stay on the cutting edge. The way we once used to view the television or cellphones will ring true of these technologies, having them become a standard in our everyday lives.


3D Printing: An Emerging Technology That Could Change Everything

While technological advancements are happening all of the time, there are a few revolutionary pieces of technology that are capable of changing the world. One such emerging technology is 3D printing. Though it’s still in its infancy, there has been a lot of praise and controversy surrounding these printers. Not only that, but the technology is being adapted to useful applications that could change overall manufacturing, the medical industry and more.

What is 3D Printing?
These machines use successive layers of powder, liquid and other mediums to print out a 3D model from a computer. The models can range from nearly anything, and the plastic used can be soft or hard, depending on the needs of the user.

Unlike most manufacturing processes that are subtractive, which means that they cut into a material, this one is additive, which means that materials are added together to form the finished piece.

The models can be made with a general CAD program. While some people create their own models, there are emerging marketplaces with hundreds to thousands of models that people can purchase and print.

Most people with 3D printers create models and small objects, but the technology can be used for much more. For example, acrylic shoes and shirts can be created. The plastic can be made pliable enough to work as clothing. You can also print small parts like nuts, bolts and screws to fix things around the house, as well as many other gizmos and gadgets that are being developed as the process continues to evolve.

While these are typical examples of what can be printed, there have been some notable models that are both revolutionary and controversial. Doctors were recently able to print a prosthetic hand for a little boy (check out the article here). This can lead to much cheaper prosthetics and other medical breakthroughs. GE has also started printing some parts for their industrial turbines.

At the same time, several gun models have been developed. The guns are functional and unreadable by metal detectors because they are made from plastic, but the bullets can still be detected. Most of these guns can only fire one bullet at a time, but this still gives criminals the ability to print small firearms at will. This has led to Philadelphia banning 3D printers.

This technology has the capability to change everything about the business world, which has a lot of companies excited and scared. Some are excited because this can exponentially improve small productions and prototyping where just a few pieces are needed. Others are scared because consumers can print small products without buying them.

Specialized industries are openly accepting 3D printing because it allows them to make quick customizations to their products. Instead of changing their machines, they just have to adjust the file for the customer’s needs.

Some also believe that 3D printing will vastly reduce the cost of general merchandise. Why would someone pay for a product if he or she can print it? Experts also believe that this will significantly reduce reliance on cheap, overseas labor. Despite the controversy surrounding the process, 3D printing is an emerging technology that can change the world if it is allowed to continue!

The Evolution of Tablets

The growth in tablet sales over the last couple of years has been phenomenal. They have gone from being an emerging technology to a part of our lives so much so that the IDC predict that more than 227 million tablets will ship by the end of 2013.

As a part of our 25 year celebration we have been looking at how different technologies have changed since 1988. This time we have looked at tablets and it is amazing how far this mobile technology has come from the GRIDpad in 1989 to the iPad and the latest Windows tablet the Surface 2. The timeline below shows how tablets have evolved over the last 25 years – who knows what they’ll look like in 5 years time





Gadgets in the Future

The quicker high-tech develops, the more people trust in predictions, such as Nostradamus, a tribe of May, etc. But today we will try ourselves to predict the future, but we take only one separate branch – technology with its gizmos and gadgets of the future. This forecast will be not absolutely usual. In this article you can find only accurate and concrete thoughts of hi-tech industry development.


It is our nearest future. What is the difference between this year and our future? Free Wi-Fi will appear everywhere – in the houses, in the long-distance trains and other different public places. At any time it will possible to download data updating, new software, games, music, etc. In addition, because of the general availability of a global web, the new device will become popular – a videophone: phone which one can use as the Skype program. Especially this device will be pleasant for parents who will call children to check their location.


At the beginning of the third decade, there will be techno-rugs on the counters of the shops. These are such special TVs, tablet computers, video players and so on and sop force. The sense is the one can wrap the rugs into a tubule as the newspaper. And then, if there is a need to use it, one can unroll it and stick on a wall, and it is enough! The quality of the “picture” on such devices will meet all the requirements of new generation. For example, developers of games will realize the idea of graphic arts at last. It means that the gamer will be able to operate the movie in HD quality.


We add five years. Innovations will get everything more deeply into the household life of ordinary people. There won’t be the citizens who don’t have the universal electronic passport any more, which becomes the intrinsic part of the person on the social network Global Dome . Registration will automatically take place in it at the birth. According to it, the form will remove (will transfer to archive) at the moment of death. Law machinery will actively use this network. However, there will be also dissatisfied people, who won’t wish to leave data on the Internet. Besides, all large cities will become covered by a satellite video field that will allow to fix crimes (a robbery, speeding, etc.) round the clock.


One of the emerging technologies will be a stereo TV-set. It will become the most popular innovation of the thirtieth years. The device will create for watching the movies and video games. This device will generate the three-dimensional image and will add many interesting opportunities. For example, to look “from all the sides” at the characters of the movie becomes real for us.


Products will become the real problem of our society. Genetically modified vegetables and canned food will lead to the development in people of a new form of a cancer. The mankind will start using the food molecular analyzer to avoid the spoiled goods. It is the computer with a voice that will give all information about the necessary product.

It is obvious that the development of technologies goes with great strides. Our fathers and grandfathers couldn’t assume that the equipment becomes so clever. Today it is quite ordinary things without which we cannot imagine of our life.


25 Years of Technology Evolution and Change

Twenty-five years is a long time but in the world of technology it is the equivalent of a millennium. Since Insight was founded way back in 1988 so much has changed, developments such as the internet which was considered an emerging technology is now a significant part of our daily lives. One of the most interesting things to note is how quickly mobile technology such as tablets and smartphones have become popular with consumers and businesses. Apple sold more than 14 million iPads in Q2 of this year, this is phenomenal considering the iPad was only released in 2010.

The timeline below shows how technology has evolved and changed over the last 25 years, we can’t wait to see what will be developed over the next 25.



Gadgets for Cars

Cars are very useful machines that make traveling easier and more convenient in our daily lives. Today everyone wants to Live a luxurious Life and this is only possible with the help of Technology . With the help of  Emerging Technology , Gadgets have taken a new form. Technology plays an important role in Auto-motives we have many Gizmos and Gadgets For our Dream Car.Therefore, the following are just but a few gadgets that all car owners should consider installing in their cars for fun, convenience and safety.

The Jump Leads

This is a very important car kit that every motorist should have in his or her car boot.

Any car whether new or old may develop some mechanical problems for example the car battery may experience some short outs making the engine to automatically turn off.

However, if you are armed with the jump leads, there is no need for you to worry; you can get your engine running again within a few minutes, this is something that most drivers do not know.

Jump leads are not expensive they cost just a few dollars, it is therefore advisable for each and every driver to arm himself/herself with them as nobody can be sure of how his/her road trip is going to be like.

An in Car Entertainment System

It is true that most people do get bored while traveling especially young children, the In Car Entertainment system will make their journey entertaining.

As a result of this, they may tend to be quite a bother to every passenger on board.

Therefore if you want to avoid being disturbed by your children while going on a long road trip, ensure that a display screen is fixed into the back of the car’s front seat be it the driver or the co driver’s seat so that your children may watch movies or play video games.

Speed Camera Detector

The above gadget is the best alternative for those drivers who love speed but are tired of speed cameras.

The speed camera detector could save you from getting into trouble with the traffic police as a result of over speeding.

Speed camera detectors are very easy to install in cars, in fact one does not even need to hire a mechanic to do that.

The prices of speed camera detector s are also relatively cheaper putting into consideration the roles in which they play.

The Satellite Navigation

Also referred to as ”Global positioning service, this gadget can suggest an alternative route to the driver to enable him/her avoid dangers ahead.

The global positioning service can also be used as a tool for radio service announcement cut-ins.

The satellite navigation is more of a safety gadget.

Therefore, it is more advisable for all drivers to install it in their cars.

Security Car Alarms

The world is full of criminals these days, with the latest events in the news all around the world we can conclude that thieves are just everywhere.

It is therefore very important for car owners to have a security system installed in their cars such that whenever an intruder tries to even force himself/herself into the car the alarm can go off to alert people around that somebody is trying to steal the vehicle.

With all these said it is therefore very important for all car owners to install the above gadgets in their cars. The Dvla contact is therefore available to all motorists for more information about car gadgets.


5 Killer Tips for Building a Mobile-Friendly Website

With the popularity of the iPhone still holding strong and other manufacturers picking up the slack where the Apple brand fails to reach; there is no end in sight to the advent of developers designing sites that are tailored to mobile devices.

And while some developers have found it easier than others to become early adopters of the technical and structural nuances involved in designing sites expressly for mobile devices in website design, there are some essential steps novices can take to make a website that is fully capable of exploiting the versatility of mobile technology.

Here are some things to consider when designing for mobile devices:

Put User Experience First

Even though there are many web designers who would consider themselves artist they should remember that their primary purpose is to serve the user and to communicate the web site’s purpose effectively, especially when it come s to mobile  technology.  Like any other school design, web design is intended to cater to the user’s needs, and not distract, distress, or irritate them unduly.

Goodbye Flash, Hello HTML5

When it was announced that Apple mobile devices would not be supporting the ubiquitous animation platform known as Flash, the tech world lost its collective mind. While there was a good line of reasoning behind this choice, such as performance conflicts, other mobile devices lack this imitation and are Flash compatible. But, you shouldn’t be overly enthusiastic about using Flash animations on a mobile optimized web page. These sorts of animations do not translate well and can feel awkward to the user – stick to HTML5, CSS3 & Javascript coding.

Popups are not your friend

No one likes the jarring presence of popups on their laptop or desktop screen, and when it comes to mobile devices, people have become accustomed to them being a refuge from these annoyances.  So, the best way for your site to become actively avoided by users is to go right ahead and flood your site with popups. Yeah, you might be able to get some additional subscribers or advertising revenue but you need to weigh the cost of having that traffic or revenue against alienating the users.

Enjoy the benefits of whitespace

Every web designer enjoys the thrill of creation and, as such they tend to go over board and design the style and substance right out of a site. Web designers need to actively try and avoid cluttering the their page with too many textboxes, images, and ads, which can overload the user’s  line of site and their ability to sort out just what your site is meant to do. By leaving some space for the eye to rest, you will make your site much more appealing. With mobile devices this is even more important since designers have so little space to work with.

Learn about website tracking

One of the primary ways in which web designers track the effectiveness of their work, and the amount of traffic to their sites, is through the use Google Analytics. However, mobile websites are not compatible with this type of tracking.  You can get around this issue through the use of paid alternatives, which track the progress of mobile websites in particular.

Web design, using in mobile technology, will likely to become a common component of communication, online research, and ecommerce. Understanding how to work with these devices is an important part of staying relevant in a digital age.